Ordered a fridge freezer for my Aunt as a Xmas present. Upon making the order I checked the box to state that their are stairs leading up to the property. When the delivery came the drivers refused to bring the fridge up to the flat as they felt the fridge was too heavy to carry up the stairs, They offered to leave the fridge at the front door and take away the old fridge. This would mean Myself and my aunt would have to carry the fridge up. Unacceptable considering we paid extra to have the new fridge connected. We advised the driver to take the fridge back. When I called for a refund I was advised to arrange another delivery for the fridge and told maybe the other drivers that come would be more willing to do it. This is a gamble and involves more time being wasted and another night having the old fridge unplugged, a day before xmas. The advisor on the phone was desperate to not have the fridge returned as he let slip that the 'depot' don't like that. The company may be ok but their delivery drivers let them down and it's clear that they rule the roost. Will never use them again.