Shocking service. I ordered a washing machine last Saturday for it to be delivered on Wednesday (I am 40 weeks pregnant and wanted to get this sorted before my due date. The day before I got a call from AO selling the D&G appliance cover. They also wanted to check if the driver could easily pull into the car park and did we want our old machine being taken away. They said that they would text the next day to stipulate a 4 hour time slot. The signal in our area isn't great so I just assumed that they'd text and I'd not received it. By 12 I thought I would call to make sure what time it was being delivered. I was told that for some reason the order hadn't gone through, despite the website saying it was due to be delivered today. I was a hit annoyed but agreed with the customer service lady that she would make up for it by booking in a time slot for Saturday between 10-2. She offered her apologies and I was led to believe it was all in places my partner and I stayed in between these hours and cleared the house so that we could store it in the corner of our living room for it to be connected up on Boxing Day. I called at 3:30 as we'd not heard or seen any delivery. I tried speaking to the delivery driver but was told Yey weren't available. I then spoke to customer services. The lady there said that they'd done everything their end but that the depot hadn't picked up the order so again there would be no delivery. She said to make up for this we could upgrade by £50 to another machine. I explained that we had booked in for it to be fitted on Boxing Day and would just like a refund. Won't be using this company again. One mistake fine, but not twice in one week resulting in us not being able to go out because we thought they would deliver!