Purchased a Samsung washer dryer based on customer reviews on AO. Spoke to enthusiastic sales person who couldn't praise the machine highly enough. Took my order and money and gave a delivery date. Called back an hour later to say they had none in stock and wouldn't for a month. Naturally cancelled the order. Because of the glowing testimony on AO website and sales person, I then found the same machine for £80 less so went ahead and ordered it. After it arrived I flicked through the manual. It was an 8kg washer and this was a selling point to me, but that was only on a cotton cycle. All other programs were 2 or 4kgs. Then I read a cotton cycle takes 11.5hours! Naturally totally unacceptable, and is now in my kitchen unused waiting to go back. My total grievance is that now I find the reviewers were GIVEN the machine. All praised highly and didn't point any of the above out. They should be impartial, and I'm sure if I'd had it for free I could have said positive things about it, but I would also point these things out. The sales person even said "wow it must be good, look at all the great, lengthy things these people have said about it" yes, now I know why!!