Ordered a very expensive American fridge freezer,delivery drivers arrived not in green van with ao.com on as advertised on to but a tatty white van with delivery drivers that refused to take fridge up 6 stairs to my property,which also ment they wouldn't take my old fridge away.my husband after 30 mins of phone calls to their company NOT ao.com,said to leave it on drive ,myself husband and a neighbour 60 yrs old! got this up the stairs and in kitchen,had to phone ao twice before refund for fridge removal and fitting appliance and taking away packaging was refunded, so if you are expecting a lovely green van with ao.com don't be surprised if Del Boys van comes with delivery drivers that don't want to do there job.what a complete joke of a company never recommend this company