Ordered fridge freezer which was delivered but unsuitable asked for a return which they arranged and told me my refund will take up to 5 working days, then I ordered another fridge freezer payment taken from my debit card, authorisation given from my bank to AO to then be told authorisation is not filtered through to them but my money as left my bank balance, the bank tell me they have authorised the payment so nothing they can do AO say the money will bounce back to my account within another 5 working days and the only thing they can do is cancel that order and process another order and payment well considering I am waiting a refund from the original order and a bounce back for this payment think I will run and purchase elsewhere before giving this company any more money absolute joke of a company