paid over 500 pounds for a cooker that i did not get as i was told one day before they did not have it. had take a different one but i thought never mind..was upset but by then i had no cooker. now 3 days later my stoves oven will not work..the halogen hob on right does not heat up.. disgusted with this company as i emailed this morning and went on their face book page posted message and sent a message..nothing so far.. i wont give up and want compensation as my husband needs to wait in wednesday for repair man to come..i want a new cooker or my money back and I WILL take this further even if it means ringing them day and night and going to watch dog..etc..and contacting any other organisations..wish i had read this reviews first and struck to my instinct to buy at John Lewsi...