In December 2016 I shopped with AO, buying all of my goods for my new home. I spent just under £2000. At that time, I looked at a TV which I wasn't ready to purchase yet but was promised by the sales assistant that they would offer me a discount when i was ready to buy in a few weeks. I had my eye on a TV which was priced at £849. 8 weeks later and I'm ready to buy a TV, I check the clearance and the same TV is still full price at £849 but in the clearance sale! Definitely what I consider misleading the buyer. I call through to ask them to honour the promise of a discount and raise the issue about the TV being in the clearance as a sale item when the price is in fact the same, and the sales advisor says he will speak to a manager and call me back, once again assuring me he'll arrange a discount.I don't get a call back, so call in the next day and speak to another sales advisor who was more concerned with his colleague having promising me a discount rather than doing anything about my complaint. I won't ever buy from them again. Misleading and no value for their customers clearly. Will be lodging a formal complaint and raising with trading standards.