I placed an order with ao.com on 18.02.17 to be delivered on 19.02.17, a couple of hours later I contacted them to cancel the order. I was assured the order is now cancelled and I would get my money back in 3-5 days. A week later (25.02.17) I did not find refund on my account, so I contacted them again and was told that their colleague cancelled delivery but did not cancelled the order and now they sorted everything 100% and that I would have my money back in 3-5 days. On 27.02.17 I got a text saying that their delivery guys will collect the unwanted order later that day. So I had to contact them again to explain I had not get anything to return as the order was cancelled and nothing was delivered. I was told they sorted out everything again 100% guarantee, that my refund is now issued and would take 3-5 days to appear on my account (the third time!) and delivery guys would not come. Guess what???? Delivery guys did come requesting the collection! I am now waiting for a second week to get my money back, if not received will let my credit company to sort it out. Would never ever use this company again!