Absolutely furious, I am a contractor in Northumberland refurbishing offices for a large multi national company, I was requested with short notice on Fri 3rd March to supply and fit 2 tv/monitors which would be used for a presentation on Monday 6th March at 9.am. I placed my order no AOL200094056 on the 3rd but no Saturday delivery was availabe. As A.O deliver Sunday i schedule for this. Sunday Morning I received my delivery time slot between 10.50 and 12.50, whilst checking the tracker service I noticed the estimated delivery time changed, this happens multiple times getting later with each update, I have arrangements to be elsewhere at 2pm so ring driver who informs me the wagon has broken down and a replacement vehicle is on way. I called your sustomer services and spoke to Ash who confirms this has taken place and my delivery would be with me shortly, 45 min later still no delivery once again I call customer services and speak to Jordan who tries to contact replacement driver with no success, he states he does not understand why delivery has not been made as only 5 parcels were transfered. As I could not wait past 2pm we agreed to reschedule delivery for Monday morning Jordan confirmed delivery would be before 8.am stating first deliveries were about 7am. He confirmed request had been submitted and would put notes on account explaining issues. I asked if this would be confirmed by email, he replied yes it would, "never happened". Monday morning 7.03 I receive a text informing me my delivery would be made today between 9 am and 1 pm I try ringing customer services, guess what? Closed, I try ringing driver, no answer! Driver David calls me at 7.34 to advise delivery approx 10-10.30 I explain situation to David who apologises for situation but confirms delivery will be late. Why promise customers delivery times when you have no intension of fulfilling those promises. I have now been put in the embarrassing situation of having to inform my clients I will be unable to fulfill my promise. This is the first time I have used A.O and will have to take carefull consideration before using or recommending A.O again