Quick service and fast delivery. However the delivered tumble dryer did not work correctly out of the box. AO passed me on to the manufacturer (Samsung) who then passed me on to a repair company (A.C.L. Domestic Appliance repairs) who don't answer their phones!! So back to AO who contacted Samsung, who contacted ACL who finally contacted me. Engineer arrived today, took machine apart, made several phone calls and decided it needs new parts. I have declined repair and asked for replacement, But AO can't (won't) authorise replacement until Samsung send an authorisation number. Samsung will not issue number until they have received engineers report....... AAAGGGHHHHHHHHH