THIS IS WHAT I WROTE PREVIOUSLY BUT THE REPLY IS UNACCEPTABLE !!!!!!!! I have no problem with the order or delivery both were good and acceptable. HOWEVER i have a major problem with Customer Services I made a call regarding an email I had received from D&G regardging the Protection Plan which states a direct debit had been set up and thanking me for taking out the Protection ..... I asked to hear a recording of the conversation (as all their conversations are recorded, i did ask about this) I apparently had with Johnathan .... No one has called me back, even though i was assured by the young lady I spoke to who's name I wont print here to save her the embaressment, (so maybe i need to ask for that conversation as well) I'v waited a week I think this is long enough I want an explaination of who when and wot exactly was said regarding this Protection Plan D&G tell me AO gave them the information they had on the screen so why wont AO have the curtesy to call me back. I have done a lot of business with AO in the past but I am not sure that passing my information on to D&G who now have access to my bank account is Legal ........ I want answers YOUR PREVIOUS REPLY DOES NOT REFER TO THE LATEST PURCHASE I MADE TRY AGAIN !!!! ELECTRA OVEN 16th March 2017 Im just sorry i have to put this on here but no one will get back to me by phone