I ordered a fridge and freezer from AO as it was slightly cheaper than the competitors. The order was easy enough to place and I paid extra for unpacking and next day delivery. The delivery drivers were polite knew what they were doing and where in and out quite quickly. Since then I have learned from friends/family who have ordered various goods that they didn't pay the fee for unpacking they just asked the delivery drivers ,which they quite happily did. This is down right annoying as if all you need to do is ask why then do you charge a fee at the point of ordering? This is disgusting as its a way of making money, which if you think about it explains why your goods are cheaper than John Lewis etc. In summary if you are considering ordering from AO don't pay for unpacking. Incidently when I raised via customer services I was told that drivers will unpack as goodwill gesture! AO what a joke never again.