The phone call to order a washing machine was going well. A friendly man happily chatting and asking questions. I was on the phone for around 5/10 minutes when he started taking about free call outs and parts. It was only when he said you'd get a replacement if it broke that the penny dropped he was selling me protection cover. I'd already told him my previous washing machine had lasted 11 years, but he told me modern machines have a shelf life of 3-5 years!! At £6.99 a month I think I'll take my chances. My new machine was £369 so if it also lasts 11 years the new free replacement would've actually cost me over £600. I politely told him I wasn't interested in the cover. His happy voice turned rather stern and asked why, so I told him. He kept on and on. I've been in retail my whole adult life and will not be sold to if I don't want to buy something, the I won't buy it. The elderly would've probably just took it, which is wrong as sales tactics. The machine is due to come tomorrow, hopefully all will be ok!!