Ordered a washing machine on Sunday, booked delivery on Thursday, but due to an incompetent driver who said he couldn't get down our drive, who didn't bother to walk down our short drive to let us know he was there or even phone us we didn't have the washing machine delivered, he just left and phoned the office to tell us. He wouldn't come back even though he was only a few miles away. We now have to wait until the following Tuesday, wouldn't even deliver to us the next day. Very disappointed, especially as we have had a delivery from them in the past in the same size lorry. would never order anything from AO again.