Bought a PC from this lot mid-June, not collected from Collect+ so returned to AO untouched by me. Collect+ weren't able to deliver first time around and had to leave a notice, tried again a few days later and this time accepted. AO guy then told me it would take 3-5 business days for refund to Paypal, didn't happen of course. Opened a dispute with Paypal then called AO to ask where refund was, to be told that they had only got the item back yesterday - after both Collect+ and AO told me a week ago that that had happened back then. I told AO girl tonight that I'd opened a dispute with Paypal, and the refund was in 10 minutes later. I will never use this company again, totally untrustworthy. Amazon refund immediately once Collect+ take receipt of the returned goods, but you need to work much harder with AO - time (over a month from order to refund), phone calls, tracking parcels, frustration...