I bought a cooker off them which doesn't work the hobs work but the grill and oven don't after ringing them and being put through to different people got put through to the manufacturer who wanted to charge me £90 to come out and look at it as apparently as I put it in myself the warranty is null and void so was put through to the insurance company who said as I put it in myself the insurance was worthless even if it worked and broke down say six months from now I could never claim on it so I asked for a refund to be told they now class it as second hand and would keep 45% of the money I paid for it which I managed to get knocked down to 20% it doesn't say that on there website that they charge you if you want a refund if the item isn't working it says they give a full refund if your not happy with the item it doesn't say they only give you about half of what you paid for it feel totally ripped off .