Order of new American fridge freezer and built in double oven. Fridge freezer was fine but new Neff oven had deep scratches on the main oven handle and top oven wasn’t level. Got a replacement delivered and unpacked by delivery guys. All looked good at a quick glance, however when we looked more at the oven you could see it was second hand, food splatters on the back of the oven around the fan, food marks on the wire racks, and the front has been cleaned with what can only be described as wire wool. Scratches all over the stainless steel. The guys on the phone are great and the delivery guys are as well, but the quality of the products is not always what you expect. Are AO supplying seconds and passing them off as grade A stock?