I had a washing machine delivered by ao.com. The 2 delivery guys struggled to get it up the stairs (which I informed them of when I ordered), slipped and bashed a comprehensive hole in my wall. Then they put the washing machine on my wooden floor (without it's packaging), moved it around a bit, then tipped it before moving it into the washing machine slot - creating tens of dents in my brand new wooden floor. It's heartbreaking when someone comes into your home and treats it with so little respect. Despite phoning ao.com straight away with the delivery guys, almost nothing has been done. They make it impossible for someone with a busy life to make an actual claim, expecting you to run around and spend hours to fix it yourself. So I'm left with a damaged house, and ao.com have done nothing to help me with this. (I will update this review if they pay me any form of compensation, they have said their limit is £100). I strongly suggest buying from a company that cares about customer service.