I got an cooker from ao a few months back. Long story short the oven blew up in my face glass shattered everywhere. They should have dealt with me direct as it is within 6 months but keep passing it back to the manufacturer for the warranty as they do not have engineers so they have to use my warranty when by law they shouldnt be involving the manufacturer. But they keep insisting that they have to. And the manufacturer is saying repair even though I am terrified to use this oven i am disabled and cant move much so for this oven to be fixed I would t be able to use it as it scares me so much. I am petrified. I have explained everything to them but they keep passing it back to the manufacturer even though they are not supposed to. When I initially spoke to them last week they said they would replace or refund once the engineer had checked everything. AO do not care about the customer or their needs and will sell a faulty product and not even care about it and just pass the buck to the manufactor rather than take responsibility. I am still finding glass around my kitchen. The shattered glass is still falling off and I'm scared my 7 and 9 year are going to get hurt. Just be warned buying a product that could be faulty as when they have gotten rid of it they do not care