Ordered an air con unit and received an email stating it would be delivered the next day. The next morning I received a call stating that it wasn’t being delivered and couldn’t be delivered until the following day. No one could give me an exact reason why; “possibly because I ordered at 18.00 and the van was full” “maybe the packaging was ripped and they wouldn’t send it like that”... Totally unimpressed. When I complained I was given £20 off. I just wanted what I ordered, delivered when promised. I ordered next day delivery as I’m having chemo and (along with everyone else!) I’m finding it hard to sleep, particularly in this heat. If I’d known that they couldn’t deliver next day I’d have ordered from elsewhere. No point ordering from somewhere else now as it would still be delivered tomorrow. Wouldn’t order from AO again as I feel misled.