Absolutely awful. The delivery driver went to the totally wrong address initially. Could understand if similar addresses but totally different!!! Then when we chased were promised two calls back from customer service which never came back which the stating the phone number we had on file was inactive, worked perfectly fine the 3 times we rang them to chase! Driver actually refused to initially to come back. Then when we phoned was told the driver came back and we were not in, even though we were sat in waiting with the door wide open. Made even worse that we have a new born baby and £100 worth of food being delivered. The delivery driver is a blatant liar, if that is who AO use on a frequent basis then that reflects poorly on them. Promising call backs and not following up shows a distinct lack of care on behalf of customer services and how AO, as a brand, see customers who spend money with them. Severely let down by this company and I would highly recommend you to look else where if thinking of using them.