Avoid AO and use another company. I know how bad they are because I work there. When i first started there I took advantage of the staff discount list. The item I received was scratched and dented. The driver offered to fit it and I never noticed until 18 months later when I took the appliance out to decorate. The sales centre staff call you every bad name under the sun once you are off the phone if you dont take the pointless insurance, I once saw a guy banging his desk and flipping out because he couldn't get a sale. Delivery staff and fitters hide the damage to appliances when they are in your home (as I found out) Stock all comes from one large warehouse and is crammed on to trucks and sent to outbases which increases risk of damage. They buy large quantities of end of line stock which sits in the warehouse for long lengths of time so check you are getting the right code as you may not be getting the same model and features as newer stock from other suppliers. They have a repackaging department with large teams working 24/7 repacking unwanted items and sending them out as new. Remember you get what you pay for.