I have had several items from AO and because I live in a converted house on the first floor with one flight of stairs they have refused to bring my America fridge freezer up after several failed deliveries eventually it was delivered and now it is my range cooker so 2 failed deliveries today being the second I have paid £90 and £15 for disposable and connection of my new cooker the excuses are my stairs are 2 narrow or it’s u safe the funny thing I already have a range cooker and America fridge freezer they went up we no problems I think the delivery drivers want jobs were they go in on ground floors not everyone lives on the ground floor and as soon as they see something that is a bit of hard work they are not interested I have sent pictures of my stairs to them and told they will send a special crew don’t believe anything they say maybe if the got paid per delivery they done maybe they would attempt to do a job