Hi, customer service has let you down. i was due to take a washing machine monday the 9 dec, delivery time states 7-7pm. when confirming the order i told the guy on the phone to deliver between 4-7pm. even email you to confirm delivery. not all of us can take whole days of to wait in for deliveries. driver phone me up around 12.30. to say he was outside my house. due to fact i wasnt there the machine didint get droped off. next delivery date was on the thursday 12th dec. due to fact we have now been with out a washing machine 7 days already. i have decided to cancel my. email, phone, live chat. and still have got my refund . absolute shambles of a company . i might be only one person. but word can soon spread. customer service......was not here for me...shambles.