Ordered a washing machine, delivery and installation was on time and was easy to order and arrange. Discovered a leak under the sink the following morning.. Contacted AO and they arranged to send a plumber out, a week later was the first slot available. The plumber failed to turn up on the agreed date. AO offered me a refund of £20 by way of an apology. AO then offered me a date a couple of days later, I explained that I could not be home until 3.00pm that day. AO state that they are unable to book times in. I felt that as they had not only caused the problem, had failed to turn up at the first appointment that they should accommodate me in my wish for an appointment after 3.00pm. They agreed to pursue it with the team and get back to me. They didn’t! I rang again and was told that they had rung and got no answer and had left a message! They hadn’t, no messages or missed calls on either of my phones. I became so frustrated by the appalling service I arranged for a local plumber to fix the leak which he did in a matter of minutes. I telephoned AO to advise them that I no longer required a visit. They offered me a £10 voucher to use on a £40 spend with AO, I declined.