I bought a hoover and steam mop set, neither work properly (hoover doesn’t suck and drops what it collects when turned off and steam mop doesn’t clean). Contacted AO to return within 30 days. They then only offered me an 80% refund or a 90% refund if I exchanged for another of their products as the products have been used (!) this is their returns policy - by law they are required to give a full refund under the consumer rights act If within 30 days of purchase. I’m still arguing with them via email and haven’t received a refund of had the useless items collected. - AVOID AO