AO has caused me great distress and inconvenience by failing to turn up not only once but for two deliveries! On both occasions I was reassured by the customer service team the delivery was on it's way when this was not the case. I had taken time off work and cancelled plans as the first attempt delivery was supposedly running 10 hours late, however never arrived. The driver had clearly just gone home early and nobody notified me. They provide you with the driver's details in a text but on both failed deliveries I could never get hold of them (neither could the customer service team). To make things worse the driver was deceitful and lied on the second scheduled delivery by saying they attempted delivery when I was not in when I had stayed in all day looking out for them. I also made it very clear they should call me if they have problems parking or entering the building. The driver could not even describe the property and could not provide any evidence of them arriving. They clearly lied which is disgusting. AO have completely let me down and I would never use them again in a million years. They have caused me so much stress during the chaos of moving house and I would advise you stay well clear of the company due to the unprofessional and deceitful drivers they use.