Extremely incompetent at delivering a washing machine! 1. AO never confirmed the first appointment date to install the new washing machine. 2. At second appointment AO advised they could not find a parking space, and disappeared without informing us. They just left! 3. A third appointment was missed as AO advised the intercom was broken, when it was not. 4. Fourth appointment was attended to outside the agreed appointment time. 5. Fifth appointment failed as AO advised that for health and safety reasons they did not have the appropriate crew/equipment, even though I made absolutely clear in advance that the property had 51 steps (not including landings) and no lift, and required sufficient crew/equipment. 6. AO have arranged for a 6th appointment (Thursday 6th March). This has been the ONLY time that AO have ever initiated contact. I was advised that AO should at the very least have informed us of delivery attempt by text, but this only happened for the fifth appointment, and only after much complaining to both AO