I ordered and paid for a fridge freezer on Tuesday morning. Shortly afterwards a customer service staff member phoned to check All was in order. The fridge freezer was delivered by lunchtime the following day: I had received a text early that morning advising me of my delivery slot. The driver rang me 20 minutes prior to delivery. The driver and colleague were both pleasant , professional and helpful. The product is in perfect condition. This is my first transaction with ao.com, based on this I would wholeheartedly recommend the company to friends and family.