Ordered fridge freezer Ordered fridge freezer, when it arrived it wasn’t even taking out the van - the driver just said it won’t fit up the stairs (one set) so I got a refund which took 3-5 days - I don’t have a fridge freezer so having to wait for a refund to get another isn’t the greatest. Then I got it measured out to see that it would have fitted & with plenty room around it, so I ordered it again & got guys to come lift it for me so the driver only had to take it out the van - the van arrives & sits outside for 10 minutes then drive away putting it down as a failed delivery - I contacted the driver within 2 minutes of him leaving for him to say ‘I’ve cancelled my delivery’s for the rest of the night so you won’t be getting it’ I said you were just at my house surely you can come Back & just take it out the van? But no , he said he was taking it to the depo in Larkhall - I then had to contact AO - who said I’d have to wait 4 more days for it to be delivered - because I am going without the now I asked can I hire a van & come get it at your depo please I have 2 young kids & can’t wait much longer - to be told this is not an option, so they can’t deliver? I can’t collect? & now have to wait a further 3-5 days for a refund - taking me to 2 weeks without a fridge freezer thanks to you guys. The driver was so rude & the AO customer services could have phoned that driver & told him to come back he was only 5 minutes away but they didn’t seem to care. I would avoid if you are looking for a reliable company. They certainly aren’t.