Sales Okay but be prepared for Zero Aftersales Ordered a new Belling Double oven from AO.com on 16 June 2020 – earliest delivery 4 July 2020. Not quite next day delivery as advertised but there is a Pandemic on! Installed by AO.com at a cost of additional £100. Fine so far. First roast in the oven, 3 hours on 180 and the meat comes out raw! Either I was doing something wrong or the cooker was faulty. So ordered an oven thermometer and discovered the actual oven temperature was 30-50 degrees below the setting! 4 weeks to get an engineer only to be told the thermostat is faulty, there are no spares and no idea when it could be fixed! Without boring you with the details, 3 formal letter of complaint, nearly 6 hours on the phone over 2 weeks and multiple broken promises, I eventually managed to get my money back! Appalling – 3 months with a faulty oven. AO have now configured their after sales to divert directly to the manufacturers if there is a problem. Belling were a joke and simply washed their hand of the problem. AO have also configured there contact system with only one way to contact them … their generic number which takes you into an average wait time of an hour. When you finally get through, the after sales staff are totally benign and are not empowered to make any decisions …. Every issue must be referred to ‘a manager’ with another 20-minute wait time. Buy with caution from these cowboys… they were once a great reliable retailer but like so many other retailers, profit now drives customer services, at all costs! Buy from Amazon – cheaper, efficient customer services and much more reliable. I for one will never ever do any business with AO.Com again.