I have emailed this company a number of times to explain the product fitted is in fact faulty in that the fitted door has separated itself from the Fridge door. I have not received a reply from either of those emails so I followed this up with a call to the customer department. Customer service accepted that the fault needed rectifying and agreed they would email me straight away with a date and time for an engineer to return to my home. I have never received that email I made another call to the customer service with another wait time advised to be 20 minutes to ask why I had not received a date and time for the engineer to return but further placed on hold, which clearly isn’t very helpful at all given instructions are not followed up, and they fail to provide the right level of staff to address customer concerns and ignore customer emails. Once the customer Support advisor returned after approx 15 minutes on hold, I was informed that she was investigating through the Engineer Dept and the previous customer advisor as to when I would expect an Engineer to return and she would call me back the same day with a response. To no surprise I have not received a call back. AO customer service is actually not a customer service at all but appears to be a charade and I am appalled at their behaviour. The treatment of their customers is scandalous to say the least. Finally for some reason my order number does not allow me to provide feedback on their own site which is very appropriate for them