WORST BUYING EXPERIENCE I ordered a fridge freezer I was offered a time slot I did not get it on initial order so phoned. 40 mins on phone It was eventually answered and I was assured my time slot would happen. The day before order was due again on the phone this time 59+ mins gave up resigned myself to no time slot. I received e mail day before requesting my old appliance be ready defrosted and near to exit I did this having got up early to do this got help to move it to front door (food from old freezer now in freezer bags) 2.30pm I get a call saying my ordered which was paid for was no longer available!! I remonstrated Verbally with the Rep saying how awful this was was offer an upgrade (too large for my area) I had to cancel the order altogether and lost most of the now defrosted food!! I immediately went to Marks Electrical fantastic experience and service exceptional Do NOT USE AO !!