ABSOLUTELY AVOID THIS COMPANY AT ALL COSTS! we arrived in Portugal last night to collect our car after bookingwith Argus. After speaking on webchat about the premium insurance and argus confirming it covers you like fully comp we went for it for piece of mind. Arriving at goldcar we were told the insurance isn't worth the paper it's written on and covers the roof and underneath of the car! I called argus and was told they cannot refund the policy even though I was standing at the desk and had not claimed the car! I asked for a manager and as of you no one has had the decency to respond. We had to pay 150 euros insurance then and extra couple of payments due to the highways in Portugal. Overall we were slapped with a 490 euro bill as we landed. It got to 10pm and no call and we were stranded with 3 children. We had no choice but to pay and take the car. I went on webchat this morning with Mohammad and was told as I took the car he wouldn't refund the Insurance. I explained I called from the desk and was waiting for a manager and he locked the chat off so I couldn't respond.the most despicable company that are ready to ruin holidays by their misleading acts to make money. I will be reporting them.