We bought an Arhaus five-piece sectional over a year ago. Production was about four months. When it arrived, two of the pieces were wrong. We waited about three months for a new couch. The second couch was correct but the new pillows seemed about half as filled as the originals (which had been fine, but which they took when they replaced the couch). They were so flat that after a few months, they agreed to replace the pillows. That took a few more months. The new ones are a little better but not as good/filled as the originals. You have to plump them after each sitting or they look bad. Another major problem is that feathers come out of the pillow and couch, which does not seem normal. Overall, the couch looks nice and is fairly comfortable but I would not recommend due to feathers flying everywhere and squashed pillows after each sitting. For the price, it's pretty annoying.