“pieces look nice and expensive BUT I bought a round table and in less than 2 months the shiny coat wore off and now it’s super spotty and it looks dirty and they denied to fix it or come up with a solution. DONT BUY, the warranty does not cover anything, they come up with excuses”
“Absolute the worst customer service I have ever had. They will never call you back to follow up. You have to call them numerous times to get a response. They still gave not issued a credit for a returned item weeks ago.”
“Absolute worst furniture experience I have ever had. I thought upgrading to more expensive furniture would bring a better experience and I could not be more wrong. Everything we have ordered ends up being delayed. We were charged $399 for "white glove delivery" and our package was left outside in the dirt. We were told our $2000 rug would be delivered mid October and never received I have called customer service multiple times and had to call back if outside their operating hours. I just was on hold for 10 minutes to find my order and they now say the rug isn't available until March 2025. What the heck?!?! I never received an email update or anything.
ABSOLUTELY WORST CUSTOMER SERVICE AND EXPERIENCE WHEN SPENDING HUGE MONEY. WILL NEVER USE THIS GROUP.”
“Ordered dining room table and 8 chairs 12/2023. Delivery date was April 2024. Delivered table in May, no chairs. Chairs delivered end of June and 1 was the wrong color so refused that one. Told it would be 6 to 12 weeks for replacement chair. Called in September and was told late September early October for delivery. Now they are saying mid December citing delays in container deliveries. Customer service will tell you anything to get you off the phone!!! Will never buy from them again. Beware!!!!”
“Horrible furniture and horrible customer service. If I could give NO stars I would. This company does not stand behind their product! We spent over $9000 on our sofa and also purchased the worry free protection. Claim was denied! Was told because there is more than one stain from the same incident that the worry free protection deems this as an accumulation and will NOT cover. I would never buy furniture from Arhaus again. We have 3 homes and have bought multiple pieces from Mayfair, pottery barn, west elm and Rh and never had a problem with customer service at any of these companies. Shame on Arhaus!!!!!”
“They didn’t. I waited over half of my life to buy furniture from them. After I bought my couch, within a few weeks the place I sit was flat and hard as a rock ( I weigh 126 pounds.) They told me to send pictures, measurements, etc. Their advice to me was to sit on different places on the couch, there was nothing wrong with it.
That certainly follows their motto of everyone being 100% satisfied with their purchase!
Never again.”
“I can’t begin to tell you how pleased and over-the-top happy we were with all of our purchases that we made with Arhaus in Shadyside. My husband and I absolutely love our new home and each and every one of the purchases that we made. The only thing that would surpass the quality and lovely furniture itself, is the designer that we worked with. Elizabeth Johnson. She is an amazing person, so easy to work with, very flexible, very knowledgeable about the furniture and design she chose for us and her suggestions and opinions were so very helpful as she always kept our budget in mind. I will continue to use Elizabeth as we finish other parts of our home and certainly recommend her to everyone and anyone that I know. She is superb.”
“Ordered all upholstered pieces for my living room from from Arhaus spending $10,000 on 2 chairs a couch and foot stool. The first stool that came in was the wrong color, the second was broken, the third just what we ordered. Now six months later the stool is falling apart and is without question defective. No problem, Arhaus warrants their products right ? WRONG. I called Arhaus only to be told foot stools are not furniture they are considered decor/nick nacks and not warranted. Complete nonsense. Nobody other than Arhaus would argue that an ottomon is not furniture. In the past I have bought from Restoration Hardware and service after the sale was exceptional. Back to Restoration Hardware for me. Arhaus never again.”
“I bought an outdoor coffee table from the Thousand Oaks Arhaus and used the table one time and had some drinking glasses on it and the table got scratches from use of just one time!!! We are 63 year olds and extremely cautious of our furniture items at my high end multi million dollar home. Weve mostly used designers from high end stores and happen to have a gorgeous updated home. I called the customer service line to tell them what happened and sent pictures and they said if you look on their website (pretty hidden) they list to use coasters on this coffee table. Marissa Duncan was the representative who sold us the table and though she is lovely to work with, she didn't give any indication that you have to use coasters to use an outside coffee table. When the delivery guys came here they never gave us that instruction either. We spent over $1000 and had it less than one month and best they can do is a $97.00 credit. We will be tossing this coffee table out and buying another one from a more reputable store. This was our first purchase at Arhaus and obviously our last. I will post on all social media and next door and hopefully someone else doesnt make the same mistake we did. The tiny writing telling you to use a coaster on an outdoor coffee table is pretty hidden. Marissa was lovely but if I were her I wouldn’t want to be associated with a company who doesn’t stand behind their products. I’ve spent hundreds of thousands at Restoration Hardware and what a mistake not to use them this time! They always stand behind their products that’s why I continuously use them!!! I will make sure to spread the word to all the various groups Im involved with and let all my decorator friends know amount their customer service as well!!”
“I bought a sofa in 2019. It is no longer under warranty, which is fine. There is a small tear in one corner. I've been trying to get this repaired, on my own dime, since April. I have gone back and forth with the "concierge" service, and the repair company since April. They fogot to send me the swatch at first, so delayed about 10 weeks. They sent me the wrong size panel, so now delayed again for who knows how long. And while the reps answering the phone at the concierge number are all pleasant, they are unable to get anything done. Really unacceptable for such a high end furniture manufacturer.”
“I have spent tens of thousands of dollars on high quality furniture from Arhaus. I recently ordered a floor mirror online based on a consultant recommendation at the Annapolis store.
the mirror looks NOTHING like the images. When it arrived, I immediately emailed the concierge service, since that is how I ordered it, online and no reply. But the next day they sent a how to care for my product email.
Still no resoluiton, so now i have to find someone to buy this ugly mirror. I can tell you this, they lost a long term customer over a $600 mirror and really bad customer service.”
“I worked with Beth and Natalie and i’m looking forward to receiving my furniture. They were both extremely helpful. I highly recommend this location, customer service was amazing.”
“We have purchased furniture at Arhaus before and I’ve had good experiences but the store in Jacksonville where we just spent over $30,000 on furniture made so many promises on delivery dates and missed so many dates on delivery. After waiting three months we finally gave up on getting our bed. We’ve been sleeping on the floor for three months and all they told us is they can’t control the fabrics and whether the fabrics are in stock. Is that how you run a multi million dollar business not knowing who your suppliers are and how to manager suppliers? I can’t tell you how disappointed I am , especially with the lies. They promised to deliver in three weeks than move the date out then move it again three weeks out then today tell us a month. We finally gave up. Go to Restoration Hardware, it is a much better experience and they don’t lie to you.”
“271 reviews, with an average of less than 2 stars. That sums up what you will get with your Arhaus experience.
Ordered a piece of furniture to match some other Arhaus furniture we already had. When they delivered, it was a much different piece, as they changed the style, but used the same name. They wanted $900 to return the item, so we initiated a chargeback after the fact. We won the chargeback with the CC company, and now they are sending us invoices and threatening to send to a collection agency.
Read the other reviews-this is par for the course with Arhaus. STEER CLEAR.”
“We purchased the Pavo sectional about a month ago and a couple of weeks ago we noticed feathers coming out the cushions and pillows. we contacted customer service and was told this is normal and to just push the feathers back in which is ridiculous and somewhat impossible without causing more damage they said we needed to gather the feathers to prove it exceeds the normal amount which is outrageous for a $7k sofa. This place is over rated and I will never waste another purchase here due to the horrible customer service. our sales representative James was excellent, wish the customer care team was just as professional”
“Arhaus uses Comenity Bank which scams people with 0% interest for 24 months and then hits the customer with the entire 2 year interest charge in Month 25. Arhaus and Comenity Bank are fraudulent institutions with predatory lending practices and should be investigated by the FDIC for these practices. We highly recommend you do NOT use these companies.”
“I have ordered several things from Arhaus. One of my chairs I have had for about 2.5 years they are very beautiful and sturdy. I recently ordered dining chairs from them it has been 5 months and I still haven’t received them. The customer service is great but expect a long wait time to receive your items. So if you want good quality and are not hurry Arhaus is a good company for that.”
“Worst decision of my life. Furniture is nice but overpriced. We financed the furniture and it has been a nightmare ever since. Terrible customer service with zero answers. Don’t do it!!!”
