I bought two glass pendant lights for a Airbnb property I'm setting up from Arhaus recently for $699 each. One was "cloudy" when it arrived so I asked to exchange it and they said no problem should be out next week. Then couple weeks later they tell me it's on back order for 18 months! Now I have one pendant light installed over the island 🙃 Certainly, I understand that's the way it is sometimes. So I ask them if I can get one off their showroom floor instead or as last resort, if none available, use the cloudy one until the backordered one is ready? They said they are not willing to do that but I can cancel/return the other light instead. I think they could have stepped up here to make something work. Terrible customer service I'm sorry I bought $20k in furniture from them but I won't be doing again Also doesn't seem helpful to have Minoan as the middleman going back and forth to your vendors as it delays things with them as the middleman.