We bought a very expensive leather couch from Arhaus in July 2023 ($12k+). The couch arrived with some scratches on 2 sides of the back of one of the sections as well as an area in one of the cushions that is not sewn to the seam leaving a gap. It is 6/6/24 and 3 repair trips plus almost a year later, we are still trying to get these issues resolved. We will never buy from Arhaus again. They are very quick to make the sale and take your money but the customer service is abysmal.
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