Agreed! I spent a lot more money for coverage for my Arhaus couch. When I bought it, they said it would cover pet urine and that if it ever happened they would send someone out to clean it right away. I filed a claim and it took a couple of WEEKS to hear from them, then they proceeded to reject my claim and documentation over another month of time. "Warranty Service" aka warrantyservice.com is HORRIBLE. They said it as not covered due to happening over time... how wrong. This experience would definitely make me steer clear of buying from Arhaus in the future. What an awful experience.