Absolute worst customer service. Ordered a particular piece of furniture, and a similar, but not correct, piece was sent. After going through the lengthy process to initiate the return, Arhaus Wanted to charge a restocking fee of nearly $1,000, for an item that they sent incorrectly. We disputed the charge with our CC company, and now they are sending demand letters and threatening collections. Yeah yeah, go ahead. We don’t use credit anyway, so not exactly a threat. AVOID AT ALL COSTS.
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