We purchased the Pavo sectional about a month ago and a couple of weeks ago we noticed feathers coming out the cushions and pillows. we contacted customer service and was told this is normal and to just push the feathers back in which is ridiculous and somewhat impossible without causing more damage they said we needed to gather the feathers to prove it exceeds the normal amount which is outrageous for a $7k sofa. This place is over rated and I will never waste another purchase here due to the horrible customer service. our sales representative James was excellent, wish the customer care team was just as professional