I have spent tens of thousands of dollars on high quality furniture from Arhaus. I recently ordered a floor mirror online based on a consultant recommendation at the Annapolis store. the mirror looks NOTHING like the images. When it arrived, I immediately emailed the concierge service, since that is how I ordered it, online and no reply. But the next day they sent a how to care for my product email. Still no resoluiton, so now i have to find someone to buy this ugly mirror. I can tell you this, they lost a long term customer over a $600 mirror and really bad customer service.