I bought a sofa in 2019. It is no longer under warranty, which is fine. There is a small tear in one corner. I've been trying to get this repaired, on my own dime, since April. I have gone back and forth with the "concierge" service, and the repair company since April. They fogot to send me the swatch at first, so delayed about 10 weeks. They sent me the wrong size panel, so now delayed again for who knows how long. And while the reps answering the phone at the concierge number are all pleasant, they are unable to get anything done. Really unacceptable for such a high end furniture manufacturer.