We retired moved house,decided on new furniture, our nephew recommed Arhaus,great experiance,Gisele was wonderful, patient understanding what our needs where. We purchased sofa,arm chairs ottoman and coushions Took about 6 weeks to deliver but that's what we were told. After about 3weeks both my husband and l developer back ache from sitting on sofa,we were very worried, we had spent a great deal of cash. We went back to the store explained to Giselle she assured us not to worry we can solve this,and did immediately, we are keeping our original purchase while we wait for replacement furniture.we weeks 6 weeks, Thank you Giselle thank you Arhaus. This is exactly what customer service is all about.