Terrible Experience – Would Never Shop Here Again I wish I could give zero stars for the experience I’ve had with Arhaus. Last May, we ordered a very expensive marble table and were told it would arrive in three months. Instead, it took six months—and when it finally arrived, it was completely broken and damaged. Arhaus took it back but did absolutely nothing to apologize for the massive inconvenience. They then promised a replacement within four months, but six months later, when it finally arrived, it was broken again. After waiting well over a year, we still don’t have the table we paid for. On top of that, the customer service has been awful—rude, dismissive, and unwilling to offer any meaningful resolution. This has been a frustrating, disappointing, and expensive ordeal, and I would never shop at Arhaus again. If you're considering making a purchase, especially something high-end, beware. The lack of care, delays, and poor customer service are not worth it.