I have been a loyal Nespresso customer for years and like many others, disappointed when they dropped their Decaf Lungo. I searched the web for an acceptable alternative and landed on Artizan’s Decaf Sumatra Lungo. I ordered 7 sleeves. When my package arrived I quickly noticed that the word “Lungo” doesn’t appear anywhere - not on the packing slip, not on the box containing the capsules, and definitely not on the capsules. I tried the coffee, brewing it as a Lungo, and was not impressed. So I called Customer Service multiple times, could only leave a message, asking my question about whether or not this is a true Lungo. No one has returned my call. Having been in the coffee business for 13 years, I know the value of good customer service. I will keep my 7 sleeves, but I will not be an Artizan customer.