Ordered online shop rang by store told no driver for delivery, so we opted to go to store and pick up groceries, a round trip of 30 miles! We were told our groceries would be bagged ready to pick up at customer services. Arrived at store to collect shopping, however they were brought to us in delivery crates, told them unacceptable and to get the bags we were promised, the assistant said to me don’t get mad at me mate and walked off ! Stood 10 minutes so we had to take shopping to car in the crates so fed up put them came home. Rung customer services demanded to be put through to head office, made formal complaint was told someone will ring from store. My wife received a abusive phone call from someone stating they were the manager of George home and leisure, this person came out with you’ve made some money out of us those crates are £5 each this person didn’t know my wife’s name or our address, this was highly suspicious! I’m a retired Police Chief inspector so we’re extremely concerned, this so called manager was extremely abusive and aggressive on the phone then slammed the phone down on my wife!! I rung Asda head office again to escalate the complaint and report the abusive phone call. So as it stands I’m waiting for another reply from the head office. Asda were marvellous during lockdown. Not so now this is the first time and the last time we go to Asda kingswood, the staff are an absolute disgrace rude, abusive and aggressive!