Customer service is honestly the worst tonight. Went to collect a parcel from the toyou collection point. The machine has a note saying its out of order. So I go to customer services to ask them to assist in retrieving my parcel. They point blanked refused rude as anything with no idea when anyone was fixing the collection point machine. Explained its for my sick daughter coming out of hospital to make her feel at home again and got told not my problem you will have to just wait. Honestly you could of gone and got the parcel and should have a hand held scanner for the email barcode I have. Absolutely joke.