Promised full refund for cancelled order. Long wait for refund (over a week)- several unhelpful calls to customer service Refund received was not including VAT (£50) Another call to customer service, the advisor on the phone tried to tell me wasn't charged this, explained that I can see the amounts on my statement. I was then put on hold and hung up on after long silence, advisor said hello, gave me no chance to respond and hung up. Called again, now I'm told that this amount is a delivery fee that can't be refunded. They've apologized for me having misunderstood the term 'full refund' but nothing more.