Ordered two tyres for my car but changed my mind as i found them cheaper elsewhere, cancelled within 2 hours however they still took payment. Called them to ask how long the refund would be and they said simply that the terms and conditions state 14 days as per the contract. Disgusting service, extremely poor attitude on the phone, agent acted like she didnt give a toss about the issue and even denied having a complaints department (which it clearly states on your website). Why would a company take your money before the tyres are even fitted and in the event you cancel, make you wait 14 (working) days for a refund in this day and age is beyond me. I will never buy tyres from ASDA again and will tell everybody about your rubbish service.